Return & Refund Policy

Last updated: 1st September 2026

All wallpaper is printed to order, in the colour and length you choose. Nothing is pre-cut or held in stock. That's what makes it yours, and it's also why most orders can't be returned simply because you've changed your mind.

I always recommend ordering a sample first, so you can check the design, scale, and colours in your own home before committing to a full order.

Changed your mind?

Nothing goes to print for 3 hours after you order. Get in touch within that window and I'll cancel and refund in full, no questions asked.

Cancellation rights for EU and UK customers

If you're buying as a consumer in the EU or UK, you normally have 14 days to cancel a distance purchase. There's an exception for goods made to your specifications, and it applies to most of what I sell.

Wallpaper ordered here is printed for you after you order, in the colour, material, and length you've chosen, and can't be resold to anyone else. These orders are exempt from the 14-day right of withdrawal under Article 16(c) of Directive 2011/83/EU and regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. That covers custom colours, custom sizes, custom scaling, and made-to-order rolls and panels.

Standard samples are different. They're a fixed size in a stock colourway and aren't customised, so if you're in the EU or UK you can cancel a standard sample order within 14 days of delivery, without giving a reason. Samples printed in a custom colour or custom scale are made to your specification, so the exemption above applies to those in the same way it does to rolls.

To cancel a standard sample order, email me at info@summerskyestudio.com and I'll confirm the return address. You cover the cost of return postage, and I'll refund the sample price and the delivery charge you paid, within 14 days of receiving the sample back or seeing proof you've posted it. Return postage is yours to cover.

None of this affects your rights if something arrives damaged, faulty, or incorrect.

Damaged, faulty, or incorrect items

Every roll is checked before it leaves the print studio. If your order arrives damaged, faulty, or incorrect (the wrong design, size, or substrate to what you ordered), send me a photo and I'll get it sorted. The sooner the better, and within 30 days of delivery.

Email info@summerskyestudio.com with your order number and clear photos of the issue.

• I'll arrange a replacement or refund as quickly as possible.
• If a replacement isn't possible, you'll get a full refund.

This doesn't affect your statutory rights, which last longer than 30 days.

Shipping issues

If your order is lost or damaged in transit, let me know within 30 days of the expected delivery date so I can chase the courier and sort out a replacement or refund.

What I can't refund

• Change of mind on made-to-order wallpaper, outside the 3 hour window and outside the cancellation rights above
• Ordering the wrong size or the wrong quantity for your space. I'm always happy to talk through what you need before you order, and if you send me your own measurements I'll gladly sanity-check the sums, but the measuring itself is down to you
• Items damaged during installation, removal, or repositioning
• Damage to walls, paint, or surfaces arising from installation or removal

A note on walls and surfaces

Removable wallpaper relies on the wall being sound, clean, fully dry, and properly prepared before installation. On walls that are freshly painted, damp, dusty, or where the existing paint is weak or poorly bonded, wallpaper can lift paint or surface layers on removal. This isn't a fault with the wallpaper, so I'm not able to take responsibility for damage caused by wall condition or preparation. If you're unsure about your walls, or you're papering a large or high-traffic area, I'd always suggest using a professional installer. My install guide walks you through getting it right.

Colour and scale

Every screen displays colour a little differently, so what you see on your monitor or phone won't be an exact match for the printed result. The same goes for scale and texture. This is why I always recommend ordering a sample first. It's the only reliable way to check colour, texture, and scale in your own space and light before committing to a full order, and it means a colour looking different on screen isn't something I can treat as a fault.

Questions?

If you have any questions about returns, refunds, or your order, please get in touch. I'm here to help.